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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...
2025년 2월 05일에 게시됨 · Jeff Hubbard
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We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...
2025년 2월 19일에 게시됨 · Ross Thomas
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Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...
2018년 9월 23일에 게시됨 · Joshua Tallent
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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...
2017년 1월 11일에 게시됨 · Supervisão - Atendimento
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Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...
2023년 5월 20일에 게시됨 · Stephen Belleau
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I need help figuring out if something is possible for Ticket Submissions. Scenario: We have a large client base, and ...
2024년 7월 03일에 게시됨 · Robyn Casanova
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We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...
2024년 9월 13일에 게시됨 · Fredrick Hildebrand
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Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...
2023년 12월 12일에 게시됨 · Edward Teach
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The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...
2020년 10월 30일에 게시됨 · Chris Bulin
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In order to prevent customer from submitting tickets to your support after they have churned , ZD suggested this KB arti...
2025년 1월 28일에 게시됨 · Rishi Dutta
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