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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to implement Zendesk's troubleshooting guide
      A troubleshooting guide (a.k.a Guided path) is an interactive learning article that provides specific steps to self-diag...

      2021년 4월 27일에 게시됨 · Matteo Genesio Stara

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      Help Center – Adding icons into your theme
      Zendesk level: Beginner Knowledge: HTML Time Required: 10 minutes Updated:  07/23/14 - Updated to latest Font Aw...

      2013년 9월 26일에 게시됨 · ModeratorWes

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      Tip: How to Use Triggers to Populate and Track Views
      The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual ti...

      2021년 5월 21일에 게시됨 · Cameron Dunn

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      What NOT To Do With Groups
      I'm going to share what NOT to do -- assuming you are a company like ours.  I am in the IT department and we have about ...

      2013년 3월 16일에 게시됨 · Justin Graves

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      Automated follow-up comments for Pending tickets (public or internal)
      Problem: Need an automated way to follow-up publicly with clients on tickets in a Pending state for more than 'x' hours,...

      2015년 9월 28일에 게시됨 · Jay Hogan

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      Escalation Process & Macros Template
      In addition to the formatting, many bugs and reported customer issues were being forgotten about while they should have ...

      2013년 5월 24일에 게시됨 · Justin Koehler

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      Tip: Displaying Subsection list on Category page
      With Flexible Hierarchies, it is possible to create Sections that contain no articles, only Subsections. These Sections ...

      2019년 2월 21일에 게시됨 · Amy Gracer

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      Set a page background image in Help Center
      We were able to customize our Help Center with just a bit of CSS/Google-foo. I was able to add our trademark image as a ...

      2013년 8월 20일에 게시됨 · Allen Hancock

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      Help Center - Add an arrow to scroll back to the top of the page
      Zendesk level:  BeginnerKnowledge:  HTML, CSS, JQUERYTime Required:  10 minutes ** 7/13/21 - 8036642427&...

      2013년 10월 04일에 게시됨 · ModeratorWes

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      HC Tip: Add "Promoted Articles" to front page + modify text in multiple languages
      One thing that we really like about HC is adding pinned topics (now known as "Promoted articles") to our front page. In...

      2013년 10월 15일에 게시됨 · Andrea Saez

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