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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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We had the amazing opportunity to get to play around with enhanced service level agreement (SLA) functionality in Zendes...
2015년 5월 04일에 게시됨 · Mat Cropper
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Zendesk's moto is that "Businesses are made of relationships. Those relationships can be complicated, but Zendesk helps ...
2016년 6월 22일에 게시됨 · Permanently deleted user
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We have internal customers that send a lot of tickets to us. They also receive a lot of Zendesk notifications by def...
2017년 2월 10일에 게시됨 · Dan Cooper
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Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view respect an agent's ticket pri...
2015년 2월 09일에 게시됨 · ZZ Graeme Carmichael
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Backstory If, like myself, you have at one point or another run into the problem that you accidentally deleted some...
2016년 5월 06일에 게시됨 · Felix Stubner
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Has anyone found, or do you know of, a definitive guide for properly making Zendesk Support work with the SMS components...
2019년 3월 19일에 게시됨 · Michael H
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Connect your customer support and development teams Better customer service starts with better communication. Integrate...
2019년 3월 27일에 게시됨 · ContactClient
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It's Funky Friday, so here's a little something to make your search box fun: Changing search box color Go to your Hel...
2015년 5월 08일에 게시됨 · Andrea Saez
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Introduction Zendesk's Satisfaction Rating (Professional and Enterprise) allows customers to rate and comment on ticket...
2016년 8월 30일에 게시됨 · ZZ Graeme Carmichael
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Zendesk’s Satisfaction feature allows customers to rate individual tickets after they have been solved. By default, the...
2014년 11월 18일에 게시됨 · ZZ Graeme Carmichael
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