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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...
2024년 11월 26일에 게시됨 · Enrico Monte
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Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...
2015년 10월 27일에 게시됨 · ZZ Graeme Carmichael
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Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...
2024년 11월 26일에 게시됨 · Elena
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Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...
2024년 10월 29일에 게시됨 · Colby Conway
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Hi everyone, We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:) The first is...
2024년 11월 10일에 게시됨 · Sanchez, Santiago
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Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...
2024년 11월 11일에 게시됨 · Yvonne P.
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The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...
2019년 5월 09일에 게시됨 · Jacob the Moderator
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Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...
2024년 10월 29일에 게시됨 · Matthew Toenjes
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Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a partic...
2024년 10월 21일에 게시됨 · Amy Muller
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Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...
2024년 10월 29일에 게시됨 · Colby Conway
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