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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Regarding to this post I decide to make this short tutorial. 1. you need to be logedin as Admin or Agent of your ZD acc...

2017년 4월 20일에 게시됨 · Vlad

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Hello Zendesk Community!  I'm excited to share a solution I've developed for a long-standing issue many of us have ...

2024년 7월 24일에 게시됨 · Sushant A

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¡Hola comunidad de Zendesk! Hola soy un experto en el  desarrollo de software a medida  y estoy creando complementos par...

2024년 10월 29일에 게시됨 · Joseph Luis Monge

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Note: comments added before August 2022 referred to the previous version of this article, when this could be achieved us...

2019년 10월 14일에 게시됨 · Pedro Rodrigues (opservator.com)

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Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an exter...

2019년 5월 13일에 게시됨 · Brett Bowser

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We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

2024년 10월 21일에 게시됨 · Rebeca

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The Problem  Tickets I was @mentioned on were slipping through the cracks. The in-app notifications were helpful w...

2021년 2월 11일에 게시됨 · Chandra Robrock

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Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

2021년 1월 26일에 게시됨 · Anne Lhomme

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Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

2024년 9월 17일에 게시됨 · Asmita Khan

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The power of Jira and Zendesk together... it's just beautiful.  Out of the box, the integration allows Zendesk Agents to...

2022년 4월 12일에 게시됨 · Heather Rommel

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