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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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It’s the oldest play in the review generation book: follow-up to a positive CSAT score with a review request. Each time ...
2023년 2월 15일에 게시됨 · Edouard Gonet
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Just noticed this post and decided to write this short tip how to achieve that your users can post embedded YouTube...
2018년 2월 06일에 게시됨 · Vlad
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Hey Zendesk community! I am seeking advice on deleting comments or posts on Zendesk Gather. Does the platform notify the...
2024년 5월 27일에 게시됨 · Vikas Chawla
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Zendesk level: BeginnerKnowledge: Copy and Paste :-)Time Required: 5 minutes There are two options you can use to chang...
2013년 10월 24일에 게시됨 · ModeratorWes
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Zendesk note: This tip is addresses the use case where you want to hide the submit a request link until the user si...
2016년 6월 30일에 게시됨 · Diziana
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I'm not sure why Zendesk deleted this tip I wrote previously, but I keep backups of everything, and figured I'd put it b...
2022년 11월 29일에 게시됨 · CJ Johnson
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You can create a trigger that looks for key words or phrases in incoming tickets, then adds a custom tag and sets priori...
2017년 10월 02일에 게시됨 · ZZ Graeme Carmichael
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We've seen multiple people struggling with the fact there isn't a out-of-the-box way to display the name field in the...
2014년 11월 05일에 게시됨 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner
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Hi, I want to setup a reporting to count all tickets updates that set ticket state to "solved" wihtout public reply fr...
2024년 3월 14일에 게시됨 · Kevin Rahe
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You don't need to program; you just need to add a special stylesheet link to your HTML document and make reference to a ...
2021년 4월 13일에 게시됨 · RiTiK Lahori
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