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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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Hi All, We received a request from 1 of our customers to set up ebonding between our Zendesk instance and their Snow i...
2024년 7월 23일에 게시됨 · Gert Schonewille
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Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Cen...
2021년 2월 17일에 게시됨 · Andrei Kamarouski
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Background We use first- and next-reply-time targets in our SLA policies, however, there are certain scenarios where int...
2023년 1월 05일에 게시됨 · Jacob the Moderator
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I'm trying to measure worked time per hour for my work-from-home reps. I have two measures that go into this. Tickets p...
2024년 8월 08일에 게시됨 · Larry Click
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Hi Zendesk Community, Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any exa...
2024년 8월 07일에 게시됨 · Raphael.peguet
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I can filter views by assignee, but I'm trying to figure out whether there's a way to see all the tickets that a given u...
2024년 7월 24일에 게시됨 · Amanda Hickman
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Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of cod...
2015년 7월 16일에 게시됨 · Diziana
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Hi Community, This functionality is based on TOC. After clicking the TOC link, the accordion will open conc...
2024년 6월 18일에 게시됨 · Ifra Saqlain
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We're looking into using a Zendesk app to translate articles in our Help Center. Does anyone have experience with apps...
2024년 7월 16일에 게시됨 · Yaakov Simon
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As most Zendesk Administrators have learned, Zendesk doesn't natively offer a way to generate multiple tickets for vario...
2021년 1월 07일에 게시됨 · Konstantin
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