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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

2025년 1월 30일에 게시됨 · José Antonio Viejo Rodríguez

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Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

2025년 1월 30일에 게시됨 · Ben Spry

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We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

2021년 12월 20일에 게시됨 · Ylan Muller

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I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

2022년 12월 13일에 게시됨 · Renée Meloche

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I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

2022년 2월 04일에 게시됨 · Lisa Parker

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Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

2023년 4월 03일에 게시됨 · Jane M Langschied

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Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

2024년 6월 20일에 게시됨 · Atanas Tomov

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It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

2024년 9월 19일에 게시됨 · Aaran Chilinski - Customer Success Developer

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For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

2025년 1월 09일에 게시됨 · Katerina Soumani

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Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

2022년 2월 18일에 게시됨 · Emily Riccardi

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