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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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We have several customer complaints who sent a message > receive answer bot request > and close their demand by clicking...

2021년 7월 23일에 게시됨 · Dorian

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Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...

2019년 11월 07일에 게시됨 · Jalle van Goor den Oosterlingh

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Images link broke randomly, I asked support and got different solution, therefore the causes are multiples and most of t...

2021년 8월 06일에 게시됨 · Loic Narbonne

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I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...

2019년 10월 24일에 게시됨 · Dan Cooper

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Feature Request Summary:  Allow cleanly formatted URLs to be inserted into a chat from Knowledge Capture instead of a f...

2021년 7월 13일에 게시됨 · Dani

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- Filter for language would be helpful as this exists within the Guide > Manage Articles > Needs Verification but not in...

2019년 9월 30일에 게시됨 · Gemma Atkins

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I added German and French languages to my help recently and then created some articles in these languages. Then I realiz...

2021년 8월 20일에 게시됨 · Yulia Ivanova

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Many of our knowledge base users are internal agents or even admins. For agents & admins, links to headers are hidde...

2021년 5월 11일에 게시됨 · Casey Birkholz

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For those of you who have been editing help articles for more than six months, I'd like to know if you've noticed a chan...

2021년 7월 23일에 게시됨 · Maddy Bloomer

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This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...

2021년 8월 20일에 게시됨 · Dave Dyson

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