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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

2021년 3월 30일에 게시됨 · Sam

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The filters currently available for setting up an article verification rule does not include Publication status as a fil...

2021년 4월 05일에 게시됨 · Ryan Boyer

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In an environment where agents are providing support on several different products, providing customers with only the na...

2021년 3월 16일에 게시됨 · Jonathan Chellis

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On our system, we have added a default 6-month expiration date for all published articles.  The problem is that KCS I ag...

2021년 4월 12일에 게시됨 · Mary Paez

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Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

2021년 4월 05일에 게시됨 · Mary Paez

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It would be very helpful to be able to duplicate articles from Help Centre Article.  

2020년 6월 24일에 게시됨 · Sancor Seguros

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When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...

2021년 4월 16일에 게시됨 · Ibolya Molnár

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Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

2021년 3월 19일에 게시됨 · Peter Hochstrasser

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I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

2021년 3월 19일에 게시됨 · Harold Roberts

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We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

2021년 10월 21일에 게시됨 · John Meyers

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