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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Knowledge Capture: Ability to exclude articles from search results
      The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

      2021년 6월 16일에 게시됨 · Ryan Boyer

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      Article size limitation for translation
      Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

      2025년 2월 10일에 게시됨 · Chen Shihai

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      Add a "Labels" column to the Articles List
      We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

      2021년 6월 15일에 게시됨 · Fiona Dirom

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      Add a "Clear Format" button in the help center article editor toolbar
      Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

      2022년 4월 01일에 게시됨 · Joel Sandi

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      Customize Login Page of End Users
      예정되지 않음
      I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...

      2023년 3월 21일에 게시됨 · Furkan Gündüz

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      Hide Ticket Forms based on Customer Organisation
      I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...

      2024년 12월 19일에 게시됨 · Andrew English

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      Light Agents comments to their own tickets via Help Center should be visible in Help Center
      Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

      2022년 3월 01일에 게시됨 · Josef Prandstetter

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      Bot/AI Agent searching articles restricted to a section of the Guide
      It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

      2025년 1월 30일에 게시됨 · José Antonio Viejo Rodríguez

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      Suggested search result discrepancies
      Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

      2025년 1월 30일에 게시됨 · Ben Spry

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      Allow admins to set a different management permission as the default in Guide
      예정됨
      We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

      2021년 12월 20일에 게시됨 · Ylan Muller

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