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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...
2021년 3월 30일에 게시됨 · Sam
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When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...
2020년 6월 03일에 게시됨 · Ryan Boyer
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In an environment where agents are providing support on several different products, providing customers with only the na...
2021년 3월 16일에 게시됨 · Jonathan Chellis
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Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...
2021년 4월 05일에 게시됨 · Mary Paez
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Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...
2019년 11월 07일에 게시됨 · Jalle van Goor den Oosterlingh
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It would be very helpful to be able to duplicate articles from Help Centre Article.
2020년 6월 24일에 게시됨 · Sancor Seguros
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I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...
2019년 10월 24일에 게시됨 · Dan Cooper
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Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...
2021년 3월 19일에 게시됨 · Peter Hochstrasser
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I need to have and would like the ability to create a hyperlink to a file on a server share. We have some html stati...
2021년 3월 19일에 게시됨 · Harold Roberts
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We are looking to add an EU hosted help center in addition to our existing US help center. However, there is no option ...
2021년 10월 21일에 게시됨 · John Meyers
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