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Announcements

Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Zendesk has acquired Tymeshift
      This morning, we announced Zendesk’s acquisition of Tymeshift! Many of you in the Zendesk Community already know and u...

      2023년 6월 22일에 게시됨 · Nicole Saunders

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      Introducing our new community forum topic structure
      Hello Community! As part of our ongoing commitment to fostering peer-to-peer conversations and providing valuable resou...

      2024년 1월 08일에 게시됨 · Brett Bowser

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      Announcing the 6th Annual CX Trends Report from Zendesk!
      Hello my fellow community friends, We are thrilled to announce that the highly anticipated 6th Annual CX Trends Repor...

      2024년 1월 17일에 게시됨 · Brett Bowser

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      Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair
      Hello, Community! Join us for part two of our insightful discussion with Joey Edwards-Lebair, the esteemed Senior Custo...

      2024년 2월 05일에 게시됨 · Brett Bowser

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      Announcing our new Success with Zendesk discussion space!
      Hey Zendesk Community! Today we are launching a new discussion space where Zendesk experts from our Customer Success tea...

      2023년 10월 30일에 게시됨 · Brett Bowser

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      Start 2024 with our January User Group events
      Hello Zendesk Community and Happy New Year! We're excited to share a lineup of Zendesk User Group events for January. T...

      2024년 1월 08일에 게시됨 · Drew Frey

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      Early Access Program: Quick reports using natural language processing
      Hello community! We're thrilled to share that we're working on an exciting new feature for Zendesk Explore - Quick repo...

      2023년 11월 07일에 게시됨 · Brett Bowser

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      Beta announcement: Organizational Merge
      We're excited to announce that, in response to significant customer feedback in the following thread; Ability to merge o...

      2023년 11월 06일에 게시됨 · Brett Bowser

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      What's new in Zendesk: August 2023
      Hello community! Our newest edition of What's new in Zendesk: August 2023 is now available. Be sure to check out the ...

      2023년 8월 01일에 게시됨 · Brett Bowser

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      Zendesk Explore update: Additional Explore metrics to drill down into first reply for messaging channels
      We are thrilled to announce the introduction of new metrics to the Zendesk Messaging prebuilt dashboard and the Messagin...

      2023년 11월 01일에 게시됨 · Brett Bowser

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