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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...
2025년 2월 25일에 게시됨 · Alina Anton
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We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...
2023년 4월 14일에 게시됨 · Mira
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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...
2020년 9월 25일에 게시됨 · Andrew Lo
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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...
2025년 2월 18일에 게시됨 · AntonMi
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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...
2023년 7월 20일에 게시됨 · Roel Bongartz
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We are currently unable to implement Messenger due to the following: - Ticket requests are limited to registered users...
2025년 2월 10일에 게시됨 · Matthew Surowiec
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We are unable to sign into our dashboard and our website chat has been shut down all day. I have repeatedly asked for a...
2023년 10월 26일에 게시됨 · Swag
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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...
2022년 12월 27일에 게시됨 · Jeremy Mifsud
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Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...
2022년 2월 03일에 게시됨 · Ria Harris
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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...
2024년 3월 11일에 게시됨 · Joshua Bentley
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