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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us. For example: 2 min...
2022년 5월 20일에 게시됨 · Shane Monaco
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Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...
2023년 10월 26일에 게시됨 · Bill Reed
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Character Counter option Feature Request Summary: It would be helpful to have a character counter display near the ch...
2023년 5월 30일에 게시됨 · Jason Thees
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 10월 25일에 게시됨 · Nikki Goodson
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Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...
2019년 1월 11일에 게시됨 · Claire
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When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...
2025년 1월 14일에 게시됨 · Jason Kadlec
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Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...
2023년 10월 17일에 게시됨 · Thomas Barry
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We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...
2022년 5월 31일에 게시됨 · Trudy Slaght
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Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....
2025년 1월 03일에 게시됨 · Juliet Nelson
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I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...
2022년 5월 09일에 게시됨 · Shane Monaco
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