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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

2022년 2월 03일에 게시됨 · Ria Harris

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2023년 10월 10일에 게시됨 · Ethan Smith

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

2024년 3월 11일에 게시됨 · Joshua Bentley

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

2023년 7월 28일에 게시됨 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

2025년 2월 12일에 게시됨 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

2022년 9월 09일에 게시됨 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

2024년 2월 28일에 게시됨 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2025년 2월 07일에 게시됨 · Alex Duffey

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 5월 08일에 게시됨 · Bobby Koch

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

2025년 2월 09일에 게시됨 · Nikki Mier

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