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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Hello Team,  When a messaging conversation is assigned from one agent to another, that agent receives a messaging notif...

2023년 12월 01일에 게시됨 · Atanas Tomov

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Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

2022년 5월 20일에 게시됨 · Shane Monaco

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Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

2023년 10월 26일에 게시됨 · Bill Reed

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Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

2023년 5월 30일에 게시됨 · Jason Thees

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 10월 25일에 게시됨 · Nikki Goodson

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Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...

2019년 1월 11일에 게시됨 · Claire

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When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...

2025년 1월 14일에 게시됨 · Jason Kadlec

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Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...

2023년 10월 17일에 게시됨 · Thomas Barry

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We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...

2022년 5월 31일에 게시됨 · Trudy Slaght

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Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....

2025년 1월 03일에 게시됨 · Juliet Nelson

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