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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from ...

2018년 8월 06일에 게시됨 · Lance Le Roux

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Hello Support, I am aware that currently the chat timeout period for idle visitors chatting through desktop is 20 minut...

2017년 9월 20일에 게시됨 · Alex Almanza

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Would really like the option to add one (or more) custom prechat fields - for instance allow  (or require) the user to f...

2015년 9월 02일에 게시됨 · Mikkel Skovgaard Sørensen

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Are there any plans for Zopim to release a screen sharing feature to their online chat into the near future? We are part...

2015년 11월 18일에 게시됨 · Liz Creagh

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I am looking for integrated chatbot support with zopim chat integrated on website and mobile. Are you able to help with ...

2017년 11월 28일에 게시됨 · Carlo Manalo

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In Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681)...

2021년 6월 14일에 게시됨 · Вячеслав Скорбеж

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when chat is taken by agents, e-mail notifications are delivered. can I set it as a non-delivery notification status? ...

2021년 7월 02일에 게시됨 · 정민 황

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Feature Request Summary:  If I type the phrase to get in touch with an agent, it should take the action as though I clic...

2021년 7월 22일에 게시됨 · CJ Johnson

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In Chat we could tell if a customer clicked on a guide we sent, now in Agent Workspace it doesn't look like that's possi...

2021년 7월 30일에 게시됨 · Aileen D

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This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...

2021년 8월 20일에 게시됨 · Dave Dyson

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