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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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when chatbot is enabled on social media Direct channels the "ask for details" answer is not working as it works in Web W...
2023년 10월 08일에 게시됨 · Abdelhameed Khaled
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Dear community, We are going to integrate Zendesk chat with a custom bot built on OpenAI and would like to check if th...
2024년 12월 19일에 게시됨 · Aruna Singh
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Hello, a really important feature for us is, to solve the incoming TikTok direct messages per Zendesk. Can you work on...
2023년 5월 12일에 게시됨 · Jonathan Schied
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Hi all! We have an issue when using Messaging, and then using the Conversation bot to ask the user to select from a cu...
2024년 12월 18일에 게시됨 · Tim Grimshaw
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We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...
2023년 2월 14일에 게시됨 · Harper Dane
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Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a sessio...
2024년 12월 16일에 게시됨 · Kris
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Currently, with chat messaging, a user is able to send messages even though they have not entered their name and emai...
2022년 10월 07일에 게시됨 · Pedro Cassian
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Context:My company uses Sunco platform to enable users to chat and create ticket with conversation. The problem we'r...
2024년 11월 21일에 게시됨 · Andrii Gerasymchuk
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In your Using Voice powered by messenger article it highlights there is a current limitation where you cannot embed a C...
2024년 12월 11일에 게시됨 · Mark L
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Hi Team, Can we please have conditional fields/formatting available within Messaging? Having the same functionalit...
2024년 12월 10일에 게시됨 · Afton Rupert
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