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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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It would be great if there was a way of integrating Dynamic Content within triggers. An example of where this would work...
2020년 2월 28일에 게시됨 · Thomas Higgs
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Hello, We've noticed that the logic of defining dropped chats isn't completely clear, below are 2 scenarios: 1) End...
2020년 5월 04일에 게시됨 · Wesley Kock
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Zendesk is counting ANY chat where the agent doesn't respond to a message from the visitor as "dropped", and advises the...
2018년 12월 03일에 게시됨 · Lila Kingsley
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Hi, we offer service in 5 languages and chats are sometimes assigned to a wrong department. In this case we use transfer...
2020년 6월 05일에 게시됨 · Mateusz Stasinski
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I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I co...
2021년 5월 12일에 게시됨 · Lorin Rivers
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Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot pr...
2021년 4월 08일에 게시됨 · Anton M.
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When customers type something in zendesk chat, they can get suggestions from zendesk guide. Please add suggestions from...
2020년 10월 21일에 게시됨 · Volodymyr Derba
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We have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent...
2021년 2월 24일에 게시됨 · Liam Kelly
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Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interru...
2018년 4월 02일에 게시됨 · Stuart Anderton
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Hi! I'm wondering whether there is any possibility to answer a customer after they've gone offline. It seems like they ...
2018년 12월 06일에 게시됨 · Jesper
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