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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...
2024년 6월 05일에 게시됨 · Vinicius Henrique da Silva
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Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...
2024년 11월 22일에 게시됨 · Florencia Giudice
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Feature Request Summary Use of dynamic content to manually translate Flow Builder messages Use case Often the automa...
2021년 11월 17일에 게시됨 · Giusy Admin
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Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents....
2021년 2월 15일에 게시됨 · Jamie Noell
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Hello,I would like to have the option to disable the following prompt when changing one's chat status to ‘invisible.’ Wh...
2024년 11월 21일에 게시됨 · Valerie Myland
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The article links that WhatsApp Chatbot suggests is too long and un professional. Would need a feature to shorten the li...
2024년 9월 13일에 게시됨 · Shubhavi
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It is important to be able to identify from which phone number a client is contacted. We have clients who have more than...
2024년 3월 07일에 게시됨 · Thomas
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Hi, I wanted to share feedback about my experiences with support. I find it to be Zendesk's biggest weakness, which is...
2024년 11월 14일에 게시됨 · Christal Rosa
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Requesting the ability to customize the thank-you message shown to customers after they submit a CSAT rating. This featu...
2024년 11월 13일에 게시됨 · Srinibha
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 11월 07일에 게시됨 · Todd Becker (RR)
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