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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...
2025년 2월 25일에 게시됨 · LWD Support
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I would like the ability to create a query using metrics from two different datasets. For example, creating a query for ...
2020년 9월 25일에 게시됨 · Ryan Boyer
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Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Missed Assignments" ...
2024년 9월 02일에 게시됨 · Jahn
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 5월 20일에 게시됨 · Sam
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Feature Request: Agent-Level Acceptance Rate for MessagingCurrently, the Acceptance Rate metric in Zendesk messaging is ...
2025년 1월 21일에 게시됨 · Jahn
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We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...
2025년 2월 27일에 게시됨 · D.Fitz
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In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...
2023년 10월 04일에 게시됨 · Jordan Means
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Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...
2024년 4월 18일에 게시됨 · Tiziano Di Rauso
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Feature Request Summary: Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...
2023년 2월 27일에 게시됨 · Kelley Ring
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I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...
2021년 10월 20일에 게시됨 · Joanna Kime
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