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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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Hello!   I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...

2025년 2월 18일에 게시됨 · Pedro Cassian

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When I cmd+click on a query from the query list,  I want it to open in a new tab. I often want to compare multiple queri...

2021년 6월 29일에 게시됨 · CJ Johnson

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Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...

2024년 3월 17일에 게시됨 · Noriko Gipp

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 12월 04일에 게시됨 · Jon Durlauf

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I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

2021년 2월 11일에 게시됨 · CJ Johnson

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Ticket backlog is an essential tool to determine ticket volumes and agent productivity.  The data set is very limited in...

2024년 8월 22일에 게시됨 · bill cicchetti

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As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

2020년 9월 10일에 게시됨 · Michael Collins

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2023년 12월 06일에 게시됨 · Gerald J

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I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

2025년 2월 12일에 게시됨 · Matthew Surowiec

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Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

2025년 2월 12일에 게시됨 · Robby

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