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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in...
2024년 8월 22일에 게시됨 · bill cicchetti
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As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...
2020년 9월 10일에 게시됨 · Michael Collins
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2023년 12월 06일에 게시됨 · Gerald J
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I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...
2025년 2월 12일에 게시됨 · Matthew Surowiec
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Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...
2025년 2월 12일에 게시됨 · Robby
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Quick overview of product feature request or feedback and note who is affected by this issue:I have significant concerns...
2024년 11월 22일에 게시됨 · Elaine Foster-Jones
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I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...
2022년 9월 28일에 게시됨 · mfg
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There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...
2019년 11월 26일에 게시됨 · Michael Ferri
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Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...
2024년 11월 28일에 게시됨 · Mayra
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Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this me...
2025년 2월 05일에 게시됨 · Stuart French
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