최근 검색
최근 검색 없음
Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
모두 표시
최근 활동별 정렬
Simply put, since we're not 24/7, we need to be able to measure time in business hours. We use custom fields to capture ...
2023년 11월 22일에 게시됨 · Carmelo Rigatuso
12
팔로워
18
투표 수
9
댓글
Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...
2017년 5월 18일에 게시됨 · Permanently deleted user
95
팔로워
112
투표 수
48
댓글
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2025년 1월 15일에 게시됨 · Sydney Neubauer
3
팔로워
2
투표 수
1
댓글
We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...
2024년 3월 27일에 게시됨 · Kristin Bouveng
2
팔로워
1
투표
2
댓글
We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...
2019년 2월 16일에 게시됨 · Barry McBride
56
팔로워
61
투표 수
43
댓글
Feature Request Summary: We would like to include immediate visibility on Agent Activity/Capacity directly from the Li...
2023년 5월 23일에 게시됨 · Kurt Booth-Williams
7
팔로워
8
투표 수
6
댓글
It is a basic offering in any telephony system to track time in agent status. Not having this ability is detrimental to...
2019년 7월 31일에 게시됨 · James Crawford
25
팔로워
11
투표 수
22
댓글
In the recent update of the Explore Dashboards, a feature that existed in Legacy was removed; the ability to edit each a...
2025년 1월 14일에 게시됨 · SOC
1
팔로워
0
투표 수
1
댓글
Hello Community, I am trying to create a report for my process to get custom status wise time spent in each custom sta...
2024년 12월 03일에 게시됨 · Sameer Naringrekar
1
팔로워
0
투표 수
1
댓글
Hi Team! Not sure if this is a bug, or if i'm doing something wrong, or if it's meant to be like this for a reason, b...
2025년 1월 06일에 게시됨 · Tim Grimshaw
2
팔로워
1
투표
2
댓글