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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...
2024년 10월 18일에 게시됨 · Chris Nugent
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Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...
2024년 2월 14일에 게시됨 · Jon Durlauf
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We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...
2025년 2월 28일에 게시됨 · IT
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Feature Request Summary: I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...
2022년 6월 06일에 게시됨 · CJ Johnson
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It's great that we can have a digest of suspended tickets sent on different increments of time. But the option to have...
2025년 1월 21일에 게시됨 · Sanchez, Santiago
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If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...
2025년 2월 26일에 게시됨 · Devo
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I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...
2016년 7월 14일에 게시됨 · Joe
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Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...
2023년 11월 08일에 게시됨 · Mark
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Automatic Refresh in Views
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We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...
2021년 5월 27일에 게시됨 · Krista Zaloudek
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Can we please get the feature to create new tickets using triggers? I see there have been requests on this in the past ...
2020년 4월 30일에 게시됨 · Erica Deshotel
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