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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...
2023년 9월 25일에 게시됨 · Vincent van Elsas
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I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...
2025년 2월 21일에 게시됨 · Robin Whitcher
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Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...
2025년 2월 22일에 게시됨 · Aneli Martínez
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When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...
2024년 8월 05일에 게시됨 · Jill Bragg
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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...
2025년 2월 07일에 게시됨 · Scott Tynan
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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...
2025년 2월 11일에 게시됨 · Sloan
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Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...
2025년 2월 24일에 게시됨 · Scott Tynan
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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...
2025년 2월 24일에 게시됨 · Scott Tynan
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As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...
2021년 10월 08일에 게시됨 · Johnny J
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When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...
2021년 1월 30일에 게시됨 · David M.
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