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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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    ์ตœ๊ทผ ํ™œ๋™๋ณ„ ์ •๋ ฌ
      SLA Alerting in Minutes
      ์˜ˆ์ •๋จ
      Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...

      2015๋…„ 9์›” 01์ผ์— ๊ฒŒ์‹œ๋จ ยท Celia Cottle

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      Allow All Agents to Add End Users
      ๋‹ต๋ณ€ํ•จ
      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      2024๋…„ 1์›” 30์ผ์— ๊ฒŒ์‹œ๋จ ยท David Kuehn

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      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      2023๋…„ 3์›” 10์ผ์— ๊ฒŒ์‹œ๋จ ยท Kelly Prettner

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      Trigger condition with evaluation of the numeric value in ticket field
      ๋‹ต๋ณ€ํ•จ
      In this moment the trigger condition based on numeric ticket field can only perform two basic stance: "Present" or "Not ...

      2022๋…„ 2์›” 14์ผ์— ๊ฒŒ์‹œ๋จ ยท Riccardo Centomo

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      Show Sender Email Address By Default
      Please create an option to allow us to show sender email address by default, for all tickets created via email. Current...

      2021๋…„ 8์›” 26์ผ์— ๊ฒŒ์‹œ๋จ ยท Kyle Hagborg

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      Allow editing of "Your email address" text description on "Submit a request"
      ๋‹ต๋ณ€ํ•จ
      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      2017๋…„ 7์›” 12์ผ์— ๊ฒŒ์‹œ๋จ ยท Stephen Clark

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      Views: custom names for columns
      Hi, Is there a way to customize names for columns in views? For example, we have "Prossima violazione dello SLA" (Next ...

      2022๋…„ 3์›” 15์ผ์— ๊ฒŒ์‹œ๋จ ยท Leonardo Germinario

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      Feature request: Display archived tickets within the interaction history of a ticket
      Regrettably, there is no alternative method to access archived tickets aside from accessing the customer or user profile...

      2025๋…„ 3์›” 04์ผ์— ๊ฒŒ์‹œ๋จ ยท Willi Emmerich

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      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      2020๋…„ 2์›” 18์ผ์— ๊ฒŒ์‹œ๋จ ยท Catherine Bostwick

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      Dashboard Tabs and Unwanted Query Duplicates
      We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the a...

      2020๋…„ 2์›” 28์ผ์— ๊ฒŒ์‹œ๋จ ยท Scott Pontasch

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