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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Feature Request Summary:  We require tickets that have been updated by customers to notify our agents in increments of ...

2021년 8월 25일에 게시됨 · Nathan Anderson

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Hi Team Can we look at increasing the ticket conditions to set Views? Some basic options like Requested date , Solved D...

2021년 8월 19일에 게시됨 · NIkita Kadri

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Hi, I would like to know if it is possible to restart all counters and data.  I used the account to make tests and i wa...

2021년 5월 21일에 게시됨 · Daniel Castro

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Bonjour, Nous avons changé notre nomenclature de tags et souhaiterions pouvoir renommer certains tags de manière rétroa...

2021년 8월 17일에 게시됨 · Lizzie Jais

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Hi , about API created users ,how can we add admin's name to CC list when sending invitation email to end user. Or some ...

2021년 8월 20일에 게시됨 · Meri Aydinyan

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Hi,I would like to be able to also search by ticket number when using the Print Ticket History app.For the moment, it al...

2021년 8월 27일에 게시됨 · Sergiu Boboc

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It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

2021년 8월 31일에 게시됨 · José Mejia

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I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

2021년 10월 06일에 게시됨 · Tom Dawson

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Hi all, My name is Phil Grove and I am a Product Manager here at Zendesk. I look after Admin Center and I wanted to let...

2021년 8월 23일에 게시됨 · Phil Grove

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Hello, When uploading a large attachment in a side conversation, there is no indication that the file is uploading . Th...

2021년 8월 26일에 게시됨 · Daniella Gotsi

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