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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...
2016년 7월 14일에 게시됨 · Joe
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Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...
2023년 11월 08일에 게시됨 · Mark
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Automatic Refresh in Views
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We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...
2021년 5월 27일에 게시됨 · Krista Zaloudek
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Can we please get the feature to create new tickets using triggers? I see there have been requests on this in the past ...
2020년 4월 30일에 게시됨 · Erica Deshotel
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At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...
2021년 9월 27일에 게시됨 · سعيدة | Saeeda
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Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...
2020년 12월 30일에 게시됨 · Tom Metz
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I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note. However, when su...
2024년 1월 23일에 게시됨 · Rolf Hayes
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Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...
2024년 2월 14일에 게시됨 · Jon Durlauf
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We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...
2025년 2월 28일에 게시됨 · Sarah Harrison
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Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...
2012년 9월 20일에 게시됨 · Donna Krischke
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