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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hello, I'm writing not as a user but as a service provider.Some of our customers are using Zendesk Support and have voi...
2021년 4월 30일에 게시됨 · Max Grobecker
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Hello! I'd like to have the Inline pictures function that we have for Agents but for End Users. We are a company that ...
2021년 5월 05일에 게시됨 · Carlos Delgado
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We have been using it as a data source to run our metrics. It's great but there should be an option to select which fie...
2021년 4월 25일에 게시됨 · Pedro Reis
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解決済みのチケットに対して、補足チケットを作成し、Social messegingのLINEのチャネルを利用しメッセージを送信するということができない。現状、LINEのチャネルでの返信は、終了になっていないチケットのみとなるため、チケットを...
2021년 5월 06일에 게시됨 · ADDS-SUPPORT1
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Hi, I believe that this request has been raised up before, I would like to request it again. Hope that we can change ...
2021년 5월 06일에 게시됨 · Nurul Ashikin
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It is currently impossible to see who's on the phone with a user (the picture only has a border outline if someone is ac...
2021년 4월 28일에 게시됨 · Josh
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We calculate agents weekly stats by having to manually add up their number of "updates" and "Solved". If the agents were...
2021년 5월 02일에 게시됨 · Mary Cares
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BonjourDans Talk, un agent indique qu'il souhaite répondre avec son téléphone.Un client appelle.Le téléphone de l'ag...
2021년 5월 06일에 게시됨 · Administrateur -
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https://support.zendesk.com/hc/en-us/articles/203662346 The satisfaction score is included on the export, but not the r...
2021년 4월 23일에 게시됨 · Pedro Reis
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It would be great if we can connect Larks with Zendesk as we have several partner across the countries that using Larks ...
2021년 3월 05일에 게시됨 · Coda Payments
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