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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...
2015년 9월 01일에 게시됨 · Celia Cottle
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Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...
2024년 1월 30일에 게시됨 · David Kuehn
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Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...
2023년 3월 10일에 게시됨 · Kelly Prettner
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In this moment the trigger condition based on numeric ticket field can only perform two basic stance: "Present" or "Not ...
2022년 2월 14일에 게시됨 · Riccardo Centomo
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Please create an option to allow us to show sender email address by default, for all tickets created via email. Current...
2021년 8월 26일에 게시됨 · Kyle Hagborg
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We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...
2017년 7월 12일에 게시됨 · Stephen Clark
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Hi, Is there a way to customize names for columns in views? For example, we have "Prossima violazione dello SLA" (Next ...
2022년 3월 15일에 게시됨 · Leonardo Germinario
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Regrettably, there is no alternative method to access archived tickets aside from accessing the customer or user profile...
2025년 3월 04일에 게시됨 · Willi Emmerich
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We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...
2020년 2월 18일에 게시됨 · Catherine Bostwick
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We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the a...
2020년 2월 28일에 게시됨 · Scott Pontasch
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