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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
2024년 12월 04일에 게시됨 · Chaitali Pathak
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Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
2025년 1월 17일에 게시됨 · Shawna James
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
2023년 11월 21일에 게시됨 · Mo Rizvi
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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
2023년 9월 29일에 게시됨 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
2023년 9월 29일에 게시됨 · Shawna James
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Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...
2020년 12월 30일에 게시됨 · Tom Metz
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I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note. However, when su...
2024년 1월 23일에 게시됨 · Rolf Hayes
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Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...
2024년 2월 14일에 게시됨 · Jon Durlauf
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We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...
2025년 2월 28일에 게시됨 · Sarah Harrison
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Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...
2012년 9월 20일에 게시됨 · Donna Krischke
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