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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Feature request: Back referencing support email address use in triggers (and others)
      It would be a very nice feature to be able to see at a glance where a support address is referenced in triggers and othe...

      2021년 4월 08일에 게시됨 · Nathan Purcell

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      Auto-complete function OFF
      In order to prevent misdirection, we would like to have a mechanism to turn off the auto-complete function that displays...

      2021년 4월 23일에 게시됨 · 長野 貴弘

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      API: Add helpful information to job_statuses output to improve monitoring
      Using https://xxx.zendesk.com/api/v2/job_statuses.json I realised that there is a "Completed at" message, but no "Submit...

      2021년 4월 15일에 게시됨 · Olli

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      Allow the optional ability to unclose tickets
      The decision on whether closed tickets can never be reopened should be up to the organization, not Zendesk. The preventi...

      2021년 4월 08일에 게시됨 · Justin Griep

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      I want to change the sort order of agents for each group
      In our operation, the same agent belongs to multiple groups, soThe number of people in the group is a little large, but ...

      2021년 4월 15일에 게시됨 · 蘇詩婷

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      Change title of ticket bij end user
      Our end users want to change the title of their tickets.  Can you make that possible. Kind regards. Trace van der Sal...

      2021년 4월 15일에 게시됨 · Trace van der Salm

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      I want to exclude "desu", "masu", "naru", "do", "not", etc. from the search target in the Japanese search of the help center. ヘルプセンターの日本語検索で「です」「ます」「なる」「する」「ない」などを検索対象から外すストップワードとしたい
      English translation added by Zendesk Community Team via Google Translate:    The search accuracy is extremely low beca...

      2021년 4월 14일에 게시됨 · 洋一 安部

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      Zendesk agent
      If you are being inactive on a ticket and are looking for a reply it will auto-erase anything you have put after some mi...

      2021년 3월 20일에 게시됨 · Juan Avalos

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      I want to assign a ticket when replying to an email. メールの返信の際のチケット割当をしたい
      English translation added by Zendesk Community Team via Google Translate:  When dealing with customers by email For ex...

      2021년 4월 20일에 게시됨 · 管理者アカウント

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      I want you to be able to look up the ticket ID created by "Search" on the reporting screen. レポーティング画面の「検索」で作成されたチケットIDを調べられるようにして欲しい
      English translation added by Zendesk Community Team via Google Translate:  I want you to be able to look up the ticket ...

      2021년 4월 20일에 게시됨 · 内山 芙美子

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