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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...
2020년 2월 18일에 게시됨 · Catherine Bostwick
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As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...
2021년 10월 08일에 게시됨 · Johnny J
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When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...
2021년 1월 30일에 게시됨 · David M.
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It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....
2020년 11월 03일에 게시됨 · Jacob Bergman
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I would like to make new trigger using sender email address like: IF sender email is some@thing.com THEN do action....
2017년 1월 24일에 게시됨 · Mikko Virtanen
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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...
2021년 1월 06일에 게시됨 · Matt Barry
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Feature Request Summary: The new agent workspace uses the requester's name in the tab for that particular ticket. This...
2022년 3월 02일에 게시됨 · Ethan Smith
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Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...
2023년 9월 22일에 게시됨 · Reshma Patel
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Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...
2025년 2월 10일에 게시됨 · Demi Winter
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Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...
2013년 7월 04일에 게시됨 · Venky
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