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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

2024년 12월 04일에 게시됨 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

2025년 1월 17일에 게시됨 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

2023년 11월 21일에 게시됨 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

2023년 9월 29일에 게시됨 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2023년 9월 29일에 게시됨 · Shawna James

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Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

2020년 12월 30일에 게시됨 · Tom Metz

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Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

2025년 2월 03일에 게시됨 · Melany Caceres

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Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

2024년 1월 30일에 게시됨 · David Kuehn

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Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

2023년 3월 10일에 게시됨 · Kelly Prettner

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Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

2025년 3월 05일에 게시됨 · Nicolas Leboeuf

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