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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Use Case: invoices being sent to Zendesk often only contain the invoice # within the attached invoice, so when searching...
2018년 2월 01일에 게시됨 · Administrator
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...
2025년 1월 30일에 게시됨 · Bobby Koch
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Currently, if you have a support agent who is viewing a ticket in Agent Workspace and leaves for the day without closing...
2022년 7월 13일에 게시됨 · Krista Zaloudek
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Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...
2015년 9월 01일에 게시됨 · Celia Cottle
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2025년 3월 04일에 게시됨 · Andrei Vasin
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What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...
2019년 1월 23일에 게시됨 · Chris Fassano
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We would like to use 2 factor authentication for Agenst every time.However the dialog box that "Don't ask again on this ...
2021년 2월 22일에 게시됨 · サポートエンジニア
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Surely this needs adding? We can filter on the status “Open”, “Pending” and "On hold" tickets. Please add “New ticket...
2024년 10월 01일에 게시됨 · Gary Jackson
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I got very excited for Agent Home when it mentioned that it automatically refreshed. I then realized this was only for M...
2024년 5월 20일에 게시됨 · Aaron Doane
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We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...
2025년 3월 06일에 게시됨 · Pan Pan
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