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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hello, As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...
2021년 5월 17일에 게시됨 · Admin CNX
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The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side C...
2021년 5월 11일에 게시됨 · Jamie Noell
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We need to remove widgets from the channel/widget menu in zendesk support. Whe we create a new widget, there is no way, ...
2021년 5월 13일에 게시됨 · Validda S.A.S
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One of our chat agents is in fact a chatbot. Say for example, a chatbot receives a negative rating and passes the chat t...
2021년 5월 07일에 게시됨 · Valentina Sinichenko
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I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes ...
2021년 5월 12일에 게시됨 · Corrine
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Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...
2021년 5월 19일에 게시됨 · Administrateur -
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Bonjour, La limitation d'envoi de pièces jointes à 7Mo avant transformation de celles-ci en liens pose problème à nos ...
2021년 5월 10일에 게시됨 · Zahida BUCKSUN
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Now if I use "updated" to search ticket in Support,it will search "The date of the most recent ticket update." instead ...
2021년 5월 11일에 게시됨 · 蘇詩婷
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The "click this button to link ticket" errors out unless there is text already in the Order# field AND the ticket has be...
2021년 3월 05일에 게시됨 · Chase Blakeley
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We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...
2021년 5월 17일에 게시됨 · Ashleigh Bulmer
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