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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...
2021년 6월 28일에 게시됨 · Danja Overgaag
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Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...
2021년 6월 28일에 게시됨 · Julia Zuber
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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...
2021년 6월 25일에 게시됨 · Edwin Woo
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Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...
2021년 6월 24일에 게시됨 · Sebastian Schmidt
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Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...
2021년 6월 11일에 게시됨 · Diego Rivera
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We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...
2021년 6월 15일에 게시됨 · Phil Dyer
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Hi, I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...
2021년 6월 15일에 게시됨 · Auf Mir
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Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...
2021년 6월 09일에 게시됨 · Oral Fuat
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I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...
2021년 6월 10일에 게시됨 · Phil Dyer
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Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...
2021년 6월 07일에 게시됨 · Anneloes
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