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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center. The documentation a...
2024년 12월 29일에 게시됨 · Ryan Ozimek
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Hi, Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...
2024년 10월 09일에 게시됨 · Bruno Gabriel
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Hello I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...
2024년 12월 30일에 게시됨 · Ido Shabi
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Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...
2024년 7월 11일에 게시됨 · Jake Warren
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Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...
2024년 7월 23일에 게시됨 · Rangga Putra Pertama
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In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...
2023년 10월 04일에 게시됨 · Cláudia Araújo
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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...
2019년 3월 28일에 게시됨 · Alex Thorwaldson
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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...
2024년 11월 29일에 게시됨 · Noelle Cheng
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Dear Community, I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...
2024년 11월 21일에 게시됨 · Annika Werner
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Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...
2015년 8월 11일에 게시됨 · Jamie Gregory
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