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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

2024년 4월 18일에 게시됨 · Jennifer Remler

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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

2019년 3월 28일에 게시됨 · Alex Thorwaldson

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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

2024년 11월 29일에 게시됨 · Noelle Cheng

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Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

2024년 11월 21일에 게시됨 · Annika Werner

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

2024년 11월 28일에 게시됨 · Partha Iyengar

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Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

2015년 8월 11일에 게시됨 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

2023년 12월 06일에 게시됨 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

2024년 1월 29일에 게시됨 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

2021년 3월 30일에 게시됨 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

2023년 6월 22일에 게시됨 · DOMINGO GONZALEZ

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