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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...
2021년 4월 15일에 게시됨 · Melvin Pearson
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Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...
2021년 4월 08일에 게시됨 · Sadie S
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Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...
2021년 4월 22일에 게시됨 · Léo Branch
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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...
2021년 4월 05일에 게시됨 · Danny Spooner
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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...
2021년 4월 27일에 게시됨 · Patrick Crane
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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....
2021년 4월 09일에 게시됨 · Alex Hooper
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I have more than 15,000 open tickets. I want them all closed. How can I do this?
2021년 4월 05일에 게시됨 · Patrick Mulroy
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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn...
2021년 4월 08일에 게시됨 · Julie Hansen
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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...
2021년 4월 13일에 게시됨 · 전누리
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How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...
2021년 4월 26일에 게시됨 · Chin Lancelot
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