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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi , I am using Zendesk for past 6 months. we have 2 account and we are sharing ticket each to other. but ticket co...
2021년 10월 06일에 게시됨 · Vijay Vaghela
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Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our...
2021년 9월 15일에 게시됨 · Patrick Lieu
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Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...
2021년 8월 27일에 게시됨 · TBD
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I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...
2021년 8월 30일에 게시됨 · Loris Modena
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An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...
2021년 8월 24일에 게시됨 · Joey Pilot
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Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...
2021년 9월 06일에 게시됨 · Kirill Vakhrin
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