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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      How to find your Zendesk CSM/Account Executive?
      Is there a place where this information is stored? I put in a ticket weeks ago at this point and nobody is providing a r...

      2024๋…„ 12์›” 30์ผ์— ๊ฒŒ์‹œ๋จ ยท Jake Warren

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      How to get the latest agent comment from a ticket when sending a webhook event
      We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

      2025๋…„ 1์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Jason Blood

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      CSAT placeholder
      I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

      2024๋…„ 11์›” 01์ผ์— ๊ฒŒ์‹œ๋จ ยท Vityria Vongsisca

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      Pulling in Asset Tag from Active Directory??
      Hello all!    Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...

      2024๋…„ 9์›” 13์ผ์— ๊ฒŒ์‹œ๋จ ยท Geoff Ludwig

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      Options for 24/7 Support Coverage
      Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...

      2024๋…„ 10์›” 23์ผ์— ๊ฒŒ์‹œ๋จ ยท Jake Warren

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      Responding to Messaging Tickets without updating status
      ๋‹ต๋ณ€ํ•จ
      We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...

      2024๋…„ 7์›” 19์ผ์— ๊ฒŒ์‹œ๋จ ยท Jack

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      Auto CC'ing client users but including logic on product for Orgs that have multiple products
      So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...

      2024๋…„ 7์›” 11์ผ์— ๊ฒŒ์‹œ๋จ ยท Jake Warren

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      Answer bot article recommendations - disable self close by user
      A lot of our customers are appearantly self closing tickets, by accident.    The answer bot suggests articles and the cu...

      2024๋…„ 7์›” 21์ผ์— ๊ฒŒ์‹œ๋จ ยท marcel vuijk

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      Not sending email if blanks
      My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

      2024๋…„ 10์›” 31์ผ์— ๊ฒŒ์‹œ๋จ ยท Emily Baker-King

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      KB Language
      When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

      2024๋…„ 9์›” 04์ผ์— ๊ฒŒ์‹œ๋จ ยท Nora

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