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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

2024년 3월 06일에 게시됨 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

2023년 3월 23일에 게시됨 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

2024년 10월 17일에 게시됨 · Zhansaya Adyrbek

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Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

2023년 5월 18일에 게시됨 · Viktor Hristovski

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

2022년 8월 12일에 게시됨 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

2022년 3월 03일에 게시됨 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

2020년 10월 09일에 게시됨 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

2023년 10월 04일에 게시됨 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

2024년 4월 24일에 게시됨 · Rory Brown

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Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

2025년 1월 16일에 게시됨 · A.A.K.

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