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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...
2024년 10월 01일에 게시됨 · Larry Click
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I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...
2024년 9월 24일에 게시됨 · Emad Eddin Alzeibak
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Hi all. Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...
2024년 9월 29일에 게시됨 · Cliff Rene
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Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...
2021년 10월 13일에 게시됨 · Florian PRESTIFILIPPO
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It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...
2024년 9월 25일에 게시됨 · Wil Hines
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I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...
2024년 3월 14일에 게시됨 · Jake Warren
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Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?
2022년 9월 23일에 게시됨 · Vegard Andersen
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Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...
2024년 9월 16일에 게시됨 · Saurabh Srivastava
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We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...
2024년 8월 30일에 게시됨 · Shashank Tripathi
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Hi All, I'm new to this forum. We use Zendesk as our way for clients to raise tickets to us. Recently I notice that ...
2024년 9월 10일에 게시됨 · Justin White
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