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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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    ์ตœ๊ทผ ํ™œ๋™๋ณ„ ์ •๋ ฌ
      Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
      ๋‹ต๋ณ€ํ•จ
      Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

      2023๋…„ 5์›” 18์ผ์— ๊ฒŒ์‹œ๋จ ยท Viktor Hristovski

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      Recurring Ticket generation on a frequency/schedule
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      Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

      2024๋…„ 4์›” 24์ผ์— ๊ฒŒ์‹œ๋จ ยท Rory Brown

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      Via- eMail
      Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

      2025๋…„ 1์›” 16์ผ์— ๊ฒŒ์‹œ๋จ ยท A.A.K.

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      Brand signature in side conversation
      Hello,   We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...

      2024๋…„ 12์›” 17์ผ์— ๊ฒŒ์‹œ๋จ ยท Gerrit

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      Targets to Webhooks
      Hello,    I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...

      2024๋…„ 12์›” 18์ผ์— ๊ฒŒ์‹œ๋จ ยท Lara Atkins

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      Follow-Up Tickets - Is there a way to manually link a ticket as a "Follow-Up" to another ticket?
      I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

      2025๋…„ 1์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Aaron Doane

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      Side Conversation Replies from Customer Not Threading; Creating new Ticket
      We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

      2024๋…„ 3์›” 07์ผ์— ๊ฒŒ์‹œ๋จ ยท Daniel Rafeedie

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      How to get the latest agent comment from a ticket when sending a webhook event
      We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

      2025๋…„ 1์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Jason Blood

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      CSAT placeholder
      I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

      2024๋…„ 11์›” 01์ผ์— ๊ฒŒ์‹œ๋จ ยท Vityria Vongsisca

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      Pulling in Asset Tag from Active Directory??
      Hello all!    Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...

      2024๋…„ 9์›” 13์ผ์— ๊ฒŒ์‹œ๋จ ยท Geoff Ludwig

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