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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...
2021년 7월 05일에 게시됨 · James Beniston
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Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...
2021년 6월 28일에 게시됨 · Winter Belmont
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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...
2021년 7월 21일에 게시됨 · Roger Whitacre
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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...
2021년 7월 15일에 게시됨 · Taimoor Khan
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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...
2021년 7월 13일에 게시됨 · Fakhri - [FSG] Customer Care
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We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...
2021년 7월 07일에 게시됨 · James Burt
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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...
2021년 7월 05일에 게시됨 · Vladimir P
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Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...
2021년 6월 30일에 게시됨 · William POITEVIN
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I would like to create a field called category and a field called subcategory. The subcategory field may only show field...
2021년 7월 19일에 게시됨 · Marco van Bergeijk
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Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...
2021년 7월 10일에 게시됨 · zach.prasser
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