최근 검색
최근 검색 없음
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
모두 표시
최근 활동별 정렬
Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you
2021년 8월 05일에 게시됨 · Renaud Croix
4
팔로워
1
투표
1
댓글
Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The probl...
2021년 8월 09일에 게시됨 · Sunita Ramdien
3
팔로워
1
투표
1
댓글
Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...
2021년 8월 27일에 게시됨 · TBD
2
팔로워
0
투표 수
1
댓글
I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...
2021년 8월 30일에 게시됨 · Loris Modena
2
팔로워
0
투표 수
1
댓글
Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...
2021년 8월 10일에 게시됨 · Renaud Croix
2
팔로워
0
투표 수
3
댓글
Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar. When I see a new tick...
2021년 8월 06일에 게시됨 · Nico V
2
팔로워
0
투표 수
3
댓글
Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...
2021년 8월 06일에 게시됨 · Hayden Fithyan
2
팔로워
1
투표
3
댓글
We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...
2021년 8월 09일에 게시됨 · vaibhav
3
팔로워
0
투표 수
1
댓글
Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only a subs...
2021년 8월 04일에 게시됨 · Jessica Su (Data)
2
팔로워
1
투표
8
댓글
We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...
2021년 8월 17일에 게시됨 · john alfonso
2
팔로워
1
투표
1
댓글