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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

      2025๋…„ 2์›” 19์ผ์— ๊ฒŒ์‹œ๋จ ยท Michael

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      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

      2025๋…„ 2์›” 12์ผ์— ๊ฒŒ์‹œ๋จ ยท Rich Herbert

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      2025๋…„ 2์›” 05์ผ์— ๊ฒŒ์‹œ๋จ ยท joyce baxley

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      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

      2025๋…„ 2์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Zach Gilbert

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      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

      2024๋…„ 3์›” 06์ผ์— ๊ฒŒ์‹œ๋จ ยท Daniel Silva

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      White, hidden text string at the end of public reply to new ticket
      ๋‹ต๋ณ€ํ•จ
      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

      2023๋…„ 3์›” 23์ผ์— ๊ฒŒ์‹œ๋จ ยท Kevin Zhou

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      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

      2024๋…„ 10์›” 17์ผ์— ๊ฒŒ์‹œ๋จ ยท Zhansaya Adyrbek

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      2022๋…„ 8์›” 12์ผ์— ๊ฒŒ์‹œ๋จ ยท Emily Angel

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      How do you exclude a "received at" email from an auto responder?
      ๋‹ต๋ณ€ํ•จ
      Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

      2022๋…„ 3์›” 03์ผ์— ๊ฒŒ์‹œ๋จ ยท Haley W.

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      Formatting "Description shown to end users
      ๋‹ต๋ณ€ํ•จ
      Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

      2020๋…„ 10์›” 09์ผ์— ๊ฒŒ์‹œ๋จ ยท Loic Bouvet

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